Privacy Policy

When you use our website or place an order, we may collect information such as:

• Full name
• Phone number
• Email address
• Delivery address
• Order and purchase information
• Payment or transaction information
• Communications you have with us
• Information you voluntarily provide when contacting us through WhatsApp, email, phone, or other channels

We may also automatically receive basic technical information about how you use our website, such as your browser, device, IP address, and pages visited.

We may use your information to:

• Process and fulfil your orders.
• Arrange product delivery.
• Confirm orders and payments.
• Contact you about your order.
• Respond to questions and customer-support requests.
• Process returns, exchanges, and refunds.
• Improve our products and website.
• Detect and prevent fraud, abuse, and security problems.
• Comply with legal and regulatory requirements.

We will only collect and use personal information for legitimate and relevant purposes.

Where required, we will ask for your permission before sending promotional communications.

You may unsubscribe from marketing messages at any time by contacting us or following the unsubscribe instructions provided in the message.

You will still receive important communications relating to orders, payments, deliveries, or other services you have requested.

We do not sell your personal information.

We may share necessary information with trusted service providers when it is required to provide our services. These may include:

• Delivery and courier companies;
• Payment providers;
• Website hosting and technology providers;
• Customer-support and communication services;
• Analytics or security providers; and
• Government or law-enforcement authorities where legally required.

We only intend to share information that is reasonably necessary for the relevant purpose.

Payments may be handled by third-party payment providers.

Where this happens, your payment information may be processed directly by the relevant payment provider under its own security practices and privacy policy.

Nyotas Homecare does not intentionally request or store your full payment-card credentials through ordinary customer communications.

If you contact us through WhatsApp, phone, email, or another communication platform, information you provide through that service may be processed by both Nyotas Homecare and the relevant service provider.

You should review the privacy policy of the relevant third-party service for more information about how it handles your information.

Our website may use cookies or similar technologies to help the website function, remember preferences, understand website usage, and improve your experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes, maintaining business records, and complying with legal obligations.

When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

Subject to applicable law, you may have the right to:

• Ask what personal information we hold about you.
• Request access to your personal information.
• Ask us to correct inaccurate information.
• Object to certain uses of your information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Ask questions or raise concerns about how your information is being handled.

To exercise your rights, contact us using the details below.

Our website is not intended to knowingly collect personal information from children without appropriate consent or legal basis.

If you believe a child has provided us with personal information improperly, please contact us so that we can take appropriate action.

Some of the technology and service providers we use may process information outside Kenya.

Where personal information is transferred or processed outside Kenya, we will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or legal requirements.

The latest version will always be published on this page with the applicable “Last updated” date.

This Privacy Policy is intended to operate in accordance with applicable Kenyan data protection and privacy laws, including the Data Protection Act, 2019.