Terms & Conditions

Nyotas Homecare is an online store offering homecare, kitchenware, furniture, décor, and other household products.

Our website is available at nyotashomecare.com.

We make every effort to ensure that product descriptions, images, prices, and availability are accurate.

However:

• Product colours may appear slightly different depending on your screen.
• Product availability may change without notice.
• We may correct pricing or product information errors when they are discovered.

Prices are displayed in Kenyan Shillings (KES), unless otherwise stated.

We reserve the right to change prices or discontinue products at any time.

When you place an order, you are responsible for providing accurate information, including your name, phone number, delivery location, and any other information needed to fulfil the order.

Submitting an order does not necessarily mean that the order has been accepted. We may contact you to confirm your order before processing it.

We reserve the right to cancel an order where:

• The product is unavailable.
• There is an obvious pricing or product information error.
• We are unable to verify the order.
• There is suspected fraud or misuse of the website.

If we cancel an order after payment has been made, we will arrange an appropriate refund.

Payment must be completed using the payment methods made available by Nyotas Homecare.

Where payment is processed through a third-party payment provider, that provider's terms and privacy policy may also apply.

Nyotas Homecare does not intentionally store your full card or payment credentials unless specifically stated.

We offer delivery within Kenya.

Delivery times may vary depending on your location, product availability, courier services, weather, traffic, or other circumstances outside our control.

We aim to deliver most orders within the timeframe communicated at checkout or during order confirmation.

You are responsible for providing an accurate delivery address and reachable phone number.

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible after delivery.

Depending on the circumstances, we may offer:

• A replacement;
• An exchange;
• A repair where applicable; or
• A refund.

Products must generally be returned in reasonable condition and, where applicable, with their original packaging.

Certain products may not be eligible for return due to their nature, hygiene considerations, damage caused by the customer, or other applicable restrictions.

Please contact us through WhatsApp, phone, or email to discuss a return or refund.

Customers are responsible for using products according to their intended purpose and any instructions provided with the product.

Nyotas Homecare is not responsible for damage caused by misuse, improper installation, negligence, modification, or failure to follow product instructions.

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Interfere with the operation or security of the website.
• Submit false or fraudulent orders.
• Copy, reproduce, or commercially exploit website content without permission.

The content on this website, including logos, text, product descriptions, photographs, graphics, and designs, belongs to Nyotas Homecare or its respective owners and may not be copied or reused without permission.

Our website may use third-party services such as payment providers, delivery companies, analytics services, hosting providers, communication platforms, or other technology providers.

These services may have their own terms and privacy policies.

We will take reasonable steps to provide a reliable website and fulfil orders correctly.

However, we are not responsible for delays, interruptions, losses, or damages caused by circumstances outside our reasonable control, including courier delays, network failures, natural events, or third-party service interruptions.

Nothing in these Terms is intended to remove any rights you may have under applicable Kenyan law.

We may update these Terms & Conditions from time to time.

Any updated version will be posted on this page with a new “Last updated” date.